You're replying to a comment by Ben.

Ben Permalink
April 14, 2014, 13:12

Agree, Do not use clickatell. scamsters in India. I could not use their service and requested a refund for $18. And they refused any kind of refund.

Hi Bill

Thank you for your reply.

You may go ahead and request a refund via the bank.

Please don't hesitate to contact us should you have any other queries.

Kind Regards

----------
----- Original Message ---------------
From: mail.solaris.com.my [admin@solaris.com.my]
Sent: 4/11/2014 5:36 PM
To: olivia.naidoo@support.clickatell.com
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi

Oh well I will just do refund at my bank then, perhaps you would prefer to pay the chargback fees.

Thanks
BN

----- Original Message -----
From: Olivia Naidoo
To: admin@solaris.com.my
Sent: Friday, April 11, 2014 7:34 AM
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi Ben

Regrettably we will not be able to process a refund request in this instance.

Please be advised that as per our Terms & Conditions (https://www.clickatell.com/about-us/terms), specifically http://www.clickatell.com/about-us/terms/general-terms/#Number8 ("No warranties. Our services are not specifically designed to meet your individual requirements.

We do not make any warranties or representations, other than those specifically contained in these Terms, regarding our services or the systems and technology we use to provide the services.

We do not warrant that the content and technology available from our website are free from errors or omissions or that the services will be uninterrupted and error free").

Please don't hesitate to contact us should you have any other queries.

Kind Regards

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