You're viewing a comment by Paola Lucchesi and its responses.

Paola Lucchesi Permalink
February 20, 2014, 14:58

Stay away from them! Just thrown 12 EUR out of the window! The guarantee they will SEND your messages but not that they will DELIVER them! If something goes wrong, this is their answer, and if you hadn't looked carefully at the fine print, it's your problem. Legally they are right, but I feel scammed all the same.

Comment Responses

Ben Permalink
April 14, 2014, 13:12

Agree, Do not use clickatell. scamsters in India. I could not use their service and requested a refund for $18. And they refused any kind of refund.

Hi Bill

Thank you for your reply.

You may go ahead and request a refund via the bank.

Please don't hesitate to contact us should you have any other queries.

Kind Regards

----------
----- Original Message ---------------
From: mail.solaris.com.my [admin@solaris.com.my]
Sent: 4/11/2014 5:36 PM
To: olivia.naidoo@support.clickatell.com
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi

Oh well I will just do refund at my bank then, perhaps you would prefer to pay the chargback fees.

Thanks
BN

----- Original Message -----
From: Olivia Naidoo
To: admin@solaris.com.my
Sent: Friday, April 11, 2014 7:34 AM
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi Ben

Regrettably we will not be able to process a refund request in this instance.

Please be advised that as per our Terms & Conditions (https://www.clickatell.com/about-us/terms), specifically http://www.clickatell.com/about-us/terms/general-terms/#Number8 ("No warranties. Our services are not specifically designed to meet your individual requirements.

We do not make any warranties or representations, other than those specifically contained in these Terms, regarding our services or the systems and technology we use to provide the services.

We do not warrant that the content and technology available from our website are free from errors or omissions or that the services will be uninterrupted and error free").

Please don't hesitate to contact us should you have any other queries.

Kind Regards

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