Last week I got a chance to try Clickatell's Communicator 2 service. Communicator 2 is a browser-based SMS text messaging service. With this service you can send and receive messages from your browser.

To get started, you'll first need to create an account at Clickatell. You can do it here. You can choose between 6 plans currently - International, USA only, South Africa only, India only, Ireland only, United Kingdom only. Unfortunately the International plan excludes the USA, so to send messages both internationally and in the USA you'll need to get two plans.

I chose the USA-only plan, which goes for $9.95 a month and includes a two-way number and 500 messaging credits. The two-way number means that you get your own US phone number, which you can send and receive messages from. Each message costs 1 credit, so you can send 500 messages a month with this plan.

Signing up was as straightforward as filling a form with several fields that ask for name, surname, email and password. After you confirm the payment you'll get setup with the plan of your choice and you'll be all ready to go.


After you sign up you get your own phone number.

Sending messages is really easy. You just go to Messages section and you'll be presented with a dialog that asks for the number and the message. I sent myself a message to 14154258068 and it worked nicely.


Make sure to prefix the number with 1 if sending within USA.

Once you've entered the message and the number, you'll have a chance to review the message and you'll need to confirm it before it gets sent.


You'll have a chance to review the message in the confirmation page.

As with most products, there is always room for a little bit of improvement. With Clickatell's Communicator 2, I found the country code prefix to be a bit cumbersome. It turns out you always have to prefix the number with the country code as it's impossible to tell where you want your message to be sent. Possibly a small, user-friendly note/reminder that is easily visible would be helpful.

After you send the message, you'll get 1 credit deducted from your balance. The balance can always be seen in the upper right corner of the site, which is very convenient.


Each message costs 1 credit.

Receiving messages is very simple, too. Just go to the Inbox section of the site, and you'll see all the messages that have been sent to your two-way number. Receiving messages doesn't cost any credits.


The received messages are in Inbox.

Here is the summary of the all the features that Communicator 2 supports:

  • Import and manage contacts and distribution lists.
  • Create message templates and personalize your messages.
  • Monitor, track and analyze your messaging campaigns.
  • Automatically forward inbound replies to your email address or mobile device.
  • Send batches of messages directly from CSV files.

Overall I enjoyed this product and I definitely see myself using it for batch messaging and sending quick messages to friends as typing them out on the phone is time consuming.

Disclosure of Material Connection

I received one or more of the products or services mentioned above for free in the hope that I would mention it on my blog. Regardless, I only recommend products or services I use personally and believe my readers will enjoy. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."

Comments

April 11, 2012, 01:08

One question, as this is a lengthy review, why use them instead of Google Voice?

April 12, 2012, 15:22

With Google Voice, I think, you need to have your own phone number first. Correct me if I'm wrong.

Ben Permalink
April 14, 2014, 13:11

Do not use clickatell. scamsters. I could not use their service and requested a refund for $18. And they refused any kind of refund.

Ben Permalink
April 14, 2014, 13:10

Do not use clickatell. scamsters. I could not use their service and requested a refund for $18. And they refused any kind of refund.

Reeben Permalink
September 13, 2012, 16:11

My experience with clickatell wasn't a pleasant one.Their service to India is absolutely below par.They don't deliver to Indian numbers that are DND listed-I can name atleast 3 web based service providers who can deliver to DND listed numbers without a hitch (Fishtext,Globalsms and the entire beta max group).They also don't deliver to Kuwait networks.So if you have friends and relatives in India (whose numbers are DND listed)or in Kuwait, this is definitely not the service to be chosen.Go for any one of the service providersI mentioned before.Clickatell sucks big time!!

Paola Lucchesi Permalink
February 20, 2014, 14:58

Stay away from them! Just thrown 12 EUR out of the window! The guarantee they will SEND your messages but not that they will DELIVER them! If something goes wrong, this is their answer, and if you hadn't looked carefully at the fine print, it's your problem. Legally they are right, but I feel scammed all the same.

Ben Permalink
April 14, 2014, 13:12

Agree, Do not use clickatell. scamsters in India. I could not use their service and requested a refund for $18. And they refused any kind of refund.

Hi Bill

Thank you for your reply.

You may go ahead and request a refund via the bank.

Please don't hesitate to contact us should you have any other queries.

Kind Regards

----------
----- Original Message ---------------
From: mail.solaris.com.my [admin@solaris.com.my]
Sent: 4/11/2014 5:36 PM
To: olivia.naidoo@support.clickatell.com
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi

Oh well I will just do refund at my bank then, perhaps you would prefer to pay the chargback fees.

Thanks
BN

----- Original Message -----
From: Olivia Naidoo
To: admin@solaris.com.my
Sent: Friday, April 11, 2014 7:34 AM
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi Ben

Regrettably we will not be able to process a refund request in this instance.

Please be advised that as per our Terms & Conditions (https://www.clickatell.com/about-us/terms), specifically http://www.clickatell.com/about-us/terms/general-terms/#Number8 ("No warranties. Our services are not specifically designed to meet your individual requirements.

We do not make any warranties or representations, other than those specifically contained in these Terms, regarding our services or the systems and technology we use to provide the services.

We do not warrant that the content and technology available from our website are free from errors or omissions or that the services will be uninterrupted and error free").

Please don't hesitate to contact us should you have any other queries.

Kind Regards

March 01, 2014, 16:37

I really do not know much about clickatell. If you are in Nigeria. You can use bulksmsplus. They are a wonderful company, not only reliable but also cheap. mesage will deliver instantly even international numbers. You can see their pricing here http://bulksmsplus.com/index.php/price

Ben Permalink
April 14, 2014, 13:14

Do not use clickatell. scamsters in India. I could not use their service and requested a refund for $18. And they refused any kind of refund. Below is their email - see the part: No warranties. Our services are not specifically designed to meet your individual requirements.

Hi Bill

Thank you for your reply.

You may go ahead and request a refund via the bank.

Please don't hesitate to contact us should you have any other queries.

Kind Regards

----------
----- Original Message ---------------
From: mail.solaris.com.my [admin@solaris.com.my]
Sent: 4/11/2014 5:36 PM
To: olivia.naidoo@support.clickatell.com
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi

Oh well I will just do refund at my bank then, perhaps you would prefer to pay the chargback fees.

Thanks
BN

----- Original Message -----
From: Olivia Naidoo
To: admin@solaris.com.my
Sent: Friday, April 11, 2014 7:34 AM
Subject: Re: FW: Clickatell Mobile Messaging [ ref:_00D305v1t._50080VfWDM:ref ]

Hi Ben

Regrettably we will not be able to process a refund request in this instance.

Please be advised that as per our Terms & Conditions (https://www.clickatell.com/about-us/terms), specifically http://www.clickatell.com/about-us/terms/general-terms/#Number8 ("No warranties. Our services are not specifically designed to meet your individual requirements.

We do not make any warranties or representations, other than those specifically contained in these Terms, regarding our services or the systems and technology we use to provide the services.

We do not warrant that the content and technology available from our website are free from errors or omissions or that the services will be uninterrupted and error free").

Please don't hesitate to contact us should you have any other queries.

Kind Regards

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